Description: About this Item The item is a book Paperback The Author Name is Sarah Cook The Title is Customer Care Excellence : How to Create an Effective Customer Focus Condition New Other Comments Pages Count - 290. Binding type - Perfect. Content Language - English Category - BUSINESS & ECONOMICS / Customer Relations Product Description - Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement. We Use Stock Images Because we have over 2 million items for sale we have to use stock images, this listing does not include the actual image of the item for sale. The purchase of this specific item is made with the understanding that the image shown in this listing is a stock image and not the actual item for sale. For example: some of our stock images include stickers, labels, price tags, hyper stickers, obi's, promotional messages, signatures and or writing which may not be available in the actual item. When possible we will add details of the items we are selling to help buyers know what is included in the item for sale. The details are provided automatically from our central master database and can sometimes be wrong. Books are released in many editions and variations, such as standard edition, re-issue, not for sale, promotional, special edition, limited edition, and many other editions and versions. The Book you receive could be any of these editions or variations. If you are looking for a specific edition or version please contact us to verify what we are selling. Gift IdeasThis is a great Christmas gift idea. Hours of ServiceWe have many warehouses, some of the warehouses process orders seven days a week, but the Administration Support Staff are located at a head office location, outside of the warehouses, and typically work only Monday to Friday. Location ID 9000z iHaveit SKU ID 166357075
Price: 49.03 USD
Location: US
End Time: 2025-02-10T18:43:52.000Z
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Fiction/Non-Fiction: Non-Fiction
Genre/Subject: BUSINESS ECONOMICS / Customer Relations
Brand: Kogan Page Ltd
Weight: 0.41
Style: NA
Title: Customer Care Excellence How to Create an Effective Customer Fo
Release Title: Customer Care Excellence How to Create an Effective Customer Fo
Record Grading: New
Sleeve Grading: New
Platform: NA
Size: NA
Film/TV Title: Customer Care Excellence How to Create an Effective Customer F
Colour: NA
Material: NA
Department: NA
Movie/TV Title: Customer Care Excellence How to Create an Effective Customer F
UPC: 9780749457051
EAN: 9780749457051
ISBN: 9780749457051
Binding Type: Perfect
Main Stone: NA
Metal Purity: NA
Metal: NA
Connectivity: NA
Model: NA
Number of Pages: 288 Pages
Publication Name: Customer Care Excellence : How to Create an Effective Customer Focus
Language: English
Publisher: Kogan Page, The Limited
Publication Year: 2010
Subject: Total Quality Management, Customer Relations
Item Height: 0.6 in
Features: Revised
Item Weight: 15.3 Oz
Type: Textbook
Item Length: 9.2 in
Author: Sarah Cook
Subject Area: Business & Economics
Item Width: 6.1 in
Format: Trade Paperback
